I recently read a blog post that started with a tale of a lousy supervisor doing a truly horrific job of relaying negative feedback to a subordinate. It got me thinking about how some bosses can be so miserable. Not wanting to linger too much in negativity, I tried to conjure up some of the points from the various bosses and managers I see around at my workplace. A good manager is hard to find, but when you have one, you often get to learn valuable lessons.
Here are some things I have learned from my boss.
Maintain a blame-free work environment
Finger-pointing is a highly toxic and counter-productive behaviour, but there is more to it; in a relatively new organization it is essential to move forward at a fast and efficient pace. A no-mistakes pace is simply too slow. To survive, we have to move at a speed that guarantees a certain rate of error. We must accept the fact that mistakes will be made and corrected on the fly, simply because a pace that yields no mistakes will not bring us to takeoff before the end of the runway.
In a typical organization where a culture of “no mistakes” prevails, everything is gold-plated to death. Time is regularly wasted on unnecessarily perfect performances, and on cover-ups when things didn’t go according to plan.
“No blame” does not mean “no accountability”. My boss has clearly spelt out, “It’s OK to make a mistake and you will not be judged for it. Making a mistake and not learning from it is a different story”.
Don’t confuse “urgent” with “important”
You plan your day, week and month. You focus your efforts in a calculated effort to achieve very specific goals. Then someone rushes in screaming that the sky is falling and all progress is put on hold until the oh-so-urgent issue is resolved. There’s a hero’s aura about riding to the rescue and saving the day, but when the day is done, you are still a day (or a week, or a month) behind your schedule. The fires you are putting out may be real, or they may be artificial emergencies conceived to manipulate your priority list. Don’t let the moment’s glory distract you from executing your plan for too long. It may not be as urgent, but it is far more important.
Manage your personal productivity
Productivity is a complicated issue. First off, the disparity between individuals is huge. It is not uncommon for a star performer to be 3-4 times as productive as an average, good employee. On top of that, there are many subjective and even random factors at play; the estimates that we use to measure productivity are always partially subjective.
Improving your personal productivity is a great way to get better at what you do, but as an individual, you are the only one who can tell how productive your day is. You can expect your manager to measure your productivity over time, but when it comes to your day-to-day personal productivity — you’re on your own. You’re the only one who can do it, and you’re the one to benefit from it.
Here are some things I have learned from my boss.
Maintain a blame-free work environment
Finger-pointing is a highly toxic and counter-productive behaviour, but there is more to it; in a relatively new organization it is essential to move forward at a fast and efficient pace. A no-mistakes pace is simply too slow. To survive, we have to move at a speed that guarantees a certain rate of error. We must accept the fact that mistakes will be made and corrected on the fly, simply because a pace that yields no mistakes will not bring us to takeoff before the end of the runway.
In a typical organization where a culture of “no mistakes” prevails, everything is gold-plated to death. Time is regularly wasted on unnecessarily perfect performances, and on cover-ups when things didn’t go according to plan.
“No blame” does not mean “no accountability”. My boss has clearly spelt out, “It’s OK to make a mistake and you will not be judged for it. Making a mistake and not learning from it is a different story”.
Don’t confuse “urgent” with “important”
You plan your day, week and month. You focus your efforts in a calculated effort to achieve very specific goals. Then someone rushes in screaming that the sky is falling and all progress is put on hold until the oh-so-urgent issue is resolved. There’s a hero’s aura about riding to the rescue and saving the day, but when the day is done, you are still a day (or a week, or a month) behind your schedule. The fires you are putting out may be real, or they may be artificial emergencies conceived to manipulate your priority list. Don’t let the moment’s glory distract you from executing your plan for too long. It may not be as urgent, but it is far more important.
Manage your personal productivity
Productivity is a complicated issue. First off, the disparity between individuals is huge. It is not uncommon for a star performer to be 3-4 times as productive as an average, good employee. On top of that, there are many subjective and even random factors at play; the estimates that we use to measure productivity are always partially subjective.
Improving your personal productivity is a great way to get better at what you do, but as an individual, you are the only one who can tell how productive your day is. You can expect your manager to measure your productivity over time, but when it comes to your day-to-day personal productivity — you’re on your own. You’re the only one who can do it, and you’re the one to benefit from it.
Firstly, I really liked your blog. :)
ReplyDeleteThe 3 points u mentioned make so much sense but aren't given much importance.
Things won't get blown out of proportion and time won't be wasted if we just accept mistakes and move on, learning from them.
I never thought of it that way :)
Good one !
ReplyDelete